When will my order be dispatched?

If your order is received before 3pm between Monday to Friday, it will be dispatched on the same day.  If outside of this timeframe ie. after 3pm it will be dispatched the next business working day.  For example, an order is placed after 3pm on a Friday or during the weekend (Saturday or Sunday), your order will be dispatched on the Monday.  Likewise if your order was placed on a public holiday, it will be dispatched the next business working day.

Delivery address tips and guidelines

It is vital that you have complete and accurate physical address details – the more information, the better!  Most countries require a zip code/postcode, state or region and town.  It is often helpful if you include the recipient’s phone number.  If you are sending a hamper to a company, remember to include the company’s name.  If you have special delivery instructions (for example: for an apartment complex “press number or bell”; or whether the hamper can be left with another person ie. reception or building manager; or how to locate a unit by advising identifying features “blue house at end of long driveway”.  Include all special delivery instructions at the Checkout.

How much is my shipping and how long will it take to arrive?

Shipping is in addition to the hamper price displayed.  Kiwiana Hampers uses NZ Post.  Shipping is determined by their World Zones, as set out below.

Two options will be offered at the Checkout page for your shipping method – International Air and International Courier.

International Air is the cheaper option.  It does however have a longer delivery target (refer below).  It is not a tracked service and has no option for signature on delivery.

International Courier is more expensive which offers a shorter delivery target.  It has online tracking and allows for a signature on delivery.

WORLD ZONES

DELIVERY TIMEFRAME

Destination / Zone International Courier International Air
Australia

Zone A (Green)

2 – 3 working days 3 – 6 working days
South Pacific

Zone B (Black)

4 – 6 working days

Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu

6 – 10 working days
Asia

Zone C (Blue)

4 – 6 working days

China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only.

6 – 10 working days
North America, UK and Europe

Zone D (Red)

5 – 6 working days

Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America

6 – 10 working days
Rest of the World

Zone E (Yellow)

5 – 6 working days

Brazil, Chile, Costa Rica, Ecuador, El Salvador, India*, Mexico, South Africa, Uruguay

Please note that International Courier service is only available to major cities in India.

6 – 10 working days

Do I have to pay GST (goods and services tax)?

New Zealand’s goods and services tax does not apply to exported products.  However, you are responsible for any taxes or customs duties that may apply in the country or state the product is delivered to.

What are my payment options?

Visa, MasterCard and PayPal.

We use DPS Payment Express which deals with all our online payments, ensuring that no information or credit card details come to us.  It is an international online security service specifically designed to protect your payment transactions on the internet.

PayPal is an international, industry leading security and fraud prevention payment system.

What currency will I be charged in?

Kiwiana Hampers is a New Zealand based business and so all prices and billed transactions will be in New Zealand dollars.

What happens if a product or hamper is unavailable?

We reserve the right to replace any product listed in our hampers with another product of equal or more value.  If it is an individual product item, rather than a hamper, that is unavailable, we will contact you and advise you of this.

Hamper not received?

If you have not received your parcel within the delivery timeframe specified, please contact us immediately.  We will advise you on the claiming process on a case per case basis.  Please note that all claims outside of 30 days from receiving your order will not be considered.

We take no responsibility for delayed or non-delivery of your order if the delivery address is incorrect or incomplete.

However, if your parcel has been returned to us due to an incorrect address or inability to collect it from the Post Office, we will provide you a refund excluding shipping and handling fee.  Kiwiana Hampers is not responsible for any additional freight costs incurred.

Hamper item damaged?

We honour our obligations under the Consumer Guarantees Act if a hamper or item is found to be damaged or faulty.  Please contact us within 3 days of receipt of the goods with details of the damage or fault and a photo of the problem.  The goods must be unused and in the same condition that they were received.  We will endeavour to remedy the situation by offering either a refund, replacement or store credit.